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Return Policy

 

Returns & Exchange:

 
Within 14 Days of receipt of your order (Exclude shipping and handling). You may return any item in its original condition.The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Special-order products are not returnable. Returns without original packaging are not subject for return, there are no exceptions. Items that are opened, used, damaged and/or not in resaleable condition may not be eligible for a refund/exchange. 
TV antennas are opened, used or installed  not eligible for refund. Exchange only  (If defective). All opened/used product are subject to restocking fees.
 
Returns will not be accepted for any of the following reasons:
 

1) Manufacturers original packaging is missing, incomplete, damaged or defaced   
2) Opened prerecorded media, movies, music, software, etc 
3) Opened expendable items batteries, discs, tapes, etc 
4) Missing or damaged: accessories, warranty cards, manuals, etc 
5) Product is not in acceptable condition for resale (scratched, damage, etc.) 
6) Electrical parts are not returnable if plugged in or unsealed for any reason 
7) Any equipment, or part of packaged item that may require contact with a human orifice, such as   headphones, microphones, etc

 

We do not accept returns on Towers & Masts. 

Additional shipping and handling charges applies, Contact us for details.Deposits are non-refundable on Towers
And Cancelled orders are subject to restocking charge. 

ANY LOSS OR DAMAGE MUST BE NOTED BY THE RECEIVER ON THE DELIVERY COPY
THE WAYBILL. OTHERWISE CONSIGNEE'S SIGNATURE WILL CONSTITUTE A CLEAR
RECEIPT.

 

All parts are covered by their respective Manufacturer Warranty. Manufacturer warranties vary and are included with your product. Please review any manufacturer warranty carefully for additional information.We (the seller) are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Exceptions 

1) For Digital Converter Box, Exchange Only, No Refund

2) No refund or Exchange on Antenna Masts and Tower products

All Returns require Return Authorization No. (RMA No.) Which you may obtain by contacting Customer Service at SunnyDirect.ca. This is only source of Return Authorization. Please note that RMA no. does not gurrantee Final dispostion, All returns are subject to inspection.  Any returns or exchange without RMA no. can not be processed.

 

Contact Customer Service, Please include your Order no., Name, Address, Phone no., Email 

Return Mailing Address :

Sunny Communications
Suite #100v
2-558 Upper Gage Ave
Hamilton, Ontario
L8V 4J6