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Frequently Ask Questions :

ORDERS:

CAN I ORDER BY TELEPHONE?

You need to place your order on website; we don’t accept telephone orders, fax orders, Emails. If you need assistance placing order,

Email us at info@sunnydirect.ca or Call us at (289) 778-1551

WHAT PAYMENT METHODS DO YOU ACCEPT?

The Following Credit Cards are accepted under the PayPal Gateway.

1)      Visa

2)      MasterCard

3)      American Express

4)      Discover

5)      E-Check (Takes 10 business days to receive clear payment and Process Order)

6)      Personal Check  or Money Order or Bank Draft ( Takes 10 Business days to Process order upon acceptance)

HOW CAN I RETRIEVE MY PASSWORD IN CASE I LOST THEM?

Where you are asked to log in there is a link “Click here if you lost your password” .  Just confirm you email address and you will receive an email with your new password. We cannot provide you password manually because all passwords are encrypted for security reasons. So if you don’t receive our automatically generated emails with your log in information, you will need to subscribe as a new client using a different email address.

SHIPPING:

HOW LONG DOES IT TAKE FOR THE SHIPMENT TO ARRIVE?

Please visit our delivery page at bottom of our home page of this website to get answer to this question.

AM I INSURED AGAINST LOSS, THEFT OR DAMAGE?

Yes, you are, If we receive notification from Shipper (FedEx, Canada Post) that your package was lost, stolen or damaged. We will send another parcel free of any charge and solve problem internally with Shipping Company. Insurance stops at the time parcel handed over to you.

WHERE DO YOU SHIP TO ?

We ship in Canada and USA, so wherever you location is, We deliver your order any delivery address you put in order form. Paypal customer make sure paypal address matches with your order entry delivery address.

Note to US Customers : USA shipping address requires to pay additional shipping cost above the standard shipping cost. Which we request you after you place an order. Duties and taxes may required to pay at time of delivery. we (SunnyDirect) not responsible for USA duties and taxes.

CAN I PAY CASH ON DELIVERY?

SunnyDirect.ca does not offer COD shipping.

CONTACT:

DO YOU HAVE A TELEPHONE NUMBER or EMAIL ADDRESS ?

Phone : (289) 778-1551

Email : info@sunnydirect.ca

We believe that every question, problem or inquiry can be handled via email. We offer a fully integrated communication system which out weight a tradtional telephone service. You can contact us by filling out our contact form. Every relevant contact form is answered within 24 business hours. We put highest priority to customer communication and make sure that your inquiries are greatly taken care of.

DO YOU PHYSICAL LOCATION TO PICK UP ORDER?

No, We do not have pick up available at this time.  

HOW CAN I BE SURE TO RECEIVE A REPLY ON MY CONTACT FORM?

We answer to your queries within 60 mins or less.